Galli Uhren Bijouterie AG
Theaterstrasse 16, on Bellevue
CH-8001 Zurich
Tel: +41 44 262 04 10
Fax: +41 44 252 49 96
Shipping Information
Eligible Regions for Shipping
We accept orders for delivery within Switzerland and the European Union (EU). Please ensure your billing and delivery addresses are within these regions to facilitate smooth processing of your order.
Shipping Method
Orders are dispatched either via Swiss Post or, in exceptional cases, through a private courier service. Our aim is to ensure that your items reach you safely and efficiently.
Free Registered Shipping
All shipments are made free of charge and sent via registered mail. This means each shipment requires a signature upon delivery, adding an extra layer of security for your items.
Delivery Time
For deliveries within Switzerland, expect your order to arrive within 2-3 days following the order confirmation. This timeframe includes the necessary processing time for your order and, for bank transfers, the time needed for your payment to clear. An order confirmation email will be sent once the processing is complete, marking your order as ready to ship.
Delivery Process
All orders are shipped by registered post. This requires the recipient to sign for the package upon delivery. It is crucial to provide a valid delivery address and ensure someone is available to receive the package. If the shipment is intended as a gift, the designated recipient must be present to sign for it.
Tracking
A shipping confirmation email, complete with a tracking code, will be sent by the postal service once your order has been dispatched. This code allows you to monitor the progress of your shipment directly.
Insurance
Shipments are insured until signed for upon delivery, either by you or an authorized recipient at the specified delivery address. This policy ensures your items are protected until they are safely in your hands.
Changing the delivery address
Should you need to change the delivery address immediately after placing an order, please get in touch with our customer service promptly. Contact us by phone at +41 44 262 04 10 or via email at info@galli.ch. We will endeavor to accommodate your request. However, once an order confirmation is issued, the package is already en route to the initial address, and rerouting may not be possible.
For any further inquiries or assistance, our customer service team is here to help. Reach out to us through the contact methods provided, and we’ll ensure your shopping experience is seamless and satisfactory.